Cancellation, Refund and Quality Concerns Policy

We understand that plans may change, and we strive to accommodate cancellation requests whenever possible. However, since all our cakes are made to order, cancellations depend on whether work has begun on your cake.

• Single-Tier Cakes: Cancellations are allowed up to 5 days before the scheduled pickup or delivery date.
• Wedding & Tiered Cakes: Cancellations are allowed up to 7 days before the scheduled pickup or delivery date.
• If a cancellation request is made after the above timeframes, we may approve it only if no work has started on the cake.
• Work on your cake may begin several days before pickup/delivery, depending on the complexity of the design. Once any work has begun (including baking, custom decorations, or edible images), a refund may not be possible.

Our goal is to provide an amazing customer experience, and we will always try to assist within our cancellation policy.

• Unable to Refund any products because:
  • Food Safety Regulations: Once a cake or any other baked item leaves our facility, we cannot accept returns due to strict food safety laws and hygiene standards.
  • Preventing Cross-Contamination: Since most of our cakes are egg-free, nut-free, vegan, and gluten-free, we have strict protocols to maintain a safe environment for customers with dietary restrictions and allergies. Returning products could pose a serious health risk because we cannot guarantee that the cake has not been exposed to outside contaminants, allergens, or improper storage conditions after leaving our facility. Even if the cake looks untouched, any exposure to allergens or non-certified environments increases the risk of cross-contamination, which is why we cannot accept returns.
  • Integrity of Our Products: Our goal is to ensure that every customer receives a product that is safe and fresh. Allowing returns could compromise the quality assurance we maintain for all customers.

Our goal is to provide an amazing customer experience, and we will always try to assist within our refund policy.

• We Stand By Our Products: If you have any concerns about the quality of your cake or any other product, please reach out to us immediately.
• We Will Work With You: Whether it’s a concern about taste, texture, freshness, or appearance, we will listen carefully and work with you to find a suitable resolution.
• Contact Us Promptly: To ensure we can address your concern effectively, please report any issues as soon as possible after pickup or delivery.

We take customer satisfaction seriously and strive to provide high-quality products. If you have any concerns about your order, whether related to taste, texture, freshness, appearance, pickup or delivery, we encourage you to contact us as soon as possible. Our team will carefully review your concern and work with you to find a fair and reasonable resolution.