Privacy Policy - Rashmi's Bakery

Effective Date: February 23, 2025

At Rashmi’s Bakery, we understand the importance of protecting your personal information. Whether you are shopping with us online, in-store, over the phone, through email, or on social media, we are committed to ensuring a safe and secure customer experience. This Privacy Policy outlines how we collect, use, store, and protect your data.

Rashmi’s Bakery is a subsidiary of Rashmi’s Bakery Inc., a federally incorporated company based in Brampton, Ontario, operating RashmisBakery.com and affiliated websites.

We collect two types of information: personal information and non-personal information.

Personal information typically includes your name, address, phone number, and email address. We collect this information when you place an order, create an account, participate in promotions, or contact us. If you choose not to provide personal information, we may be unable to fulfill certain requests.

Non-personal information does not identify you as an individual. Examples include your postal code, IP address, browser type, and browsing history on our website.

We use your personal information to:

• Process and fulfill orders accurately.
• Provide customer service and respond to inquiries.
• Improve our website and marketing efforts.
• Send promotional emails, text messages, and targeted ads on search engines and social media.
• Administer contests, promotions, and surveys.
• Ensure compliance with legal and security standards.

By placing an order, signing up for our newsletter, creating an account, or otherwise providing your contact information, you may receive transactional or service-related communications from us. You may also receive marketing communications from us, including email and text message communications, where you have provided the required consent.

If you opt in to receive text messages from Rashmi’s Bakery, we may collect and use your phone number, text message opt-in status, consent details, and related messaging activity to send you transactional messages, promotional offers, order updates, cart reminders, and other customer service or marketing communications.

You may opt out of marketing communications at any time by using email unsubscribe links, updating your communication preferences, replying “STOP” to SMS messages, or adjusting ad settings on platforms such as Google Ads and Facebook.

We use advertising and marketing platforms, including services such as Google, Facebook, and Klaviyo, to help us provide relevant communications and improve our marketing efforts. We do not sell your personal information.

Customer details and order history are securely stored for record-keeping and legal compliance. We retain personal information for as long as required for business operations, tax regulations, or to fulfill our services.

We do not store credit card details after processing payments. Our systems implement security measures to prevent unauthorized access.

Our website uses cookies, pixels, plugins, and similar tracking technologies to enhance your experience, track website activity, provide personalized recommendations, and support marketing communications and advertising.

Rashmi’s Bakery’s website uses cookies and related technologies to help keep track of items you place in your shopping cart, including when you have abandoned your cart. This information may be used to determine when to send cart reminder messages, including by text message, where you have provided the required consent to receive text messages from us.

Users can manage cookie preferences through their browser settings. To opt out of targeted ads, you can adjust your ad settings on Google, Facebook, or other advertising platforms.

In some cases, we may ask you to provide or allow access to your location information, such as your postal code, city, address, or device location, to help identify the closest Rashmi’s Bakery delivery location, confirm delivery availability, estimate delivery options, or improve your ordering experience.

Location information may be collected when you enter it into a form, checkout field, delivery lookup tool, or similar feature, or when you choose to allow your browser or device to share your location with our website.

We use location information only for purposes such as determining delivery coverage, routing your order to an appropriate location, improving delivery-related services, and providing a more relevant customer experience. You can choose not to share device-based location information through your browser or device settings, though some delivery or location-based features may not work as intended.

We do not sell your personal information. However, we may share it with third-party service providers strictly for business operations, including order fulfillment, marketing, and fraud prevention.

We may also disclose information if required by law, such as in response to government investigations, court orders, or legal compliance requirements.

The above excludes text messaging originator opt-in data and consent. Text message opt-in data and consent will not be sold, rented, or shared with third parties for their own marketing purposes. We may share this information only with service providers that help us operate our text messaging program, process communications, provide customer support, or comply with legal obligations.

Our services are not intended for children under 13. We do not knowingly collect personal information from minors. If a child has provided us with their information, a parent or guardian may contact us to request deletion.

You have the right to:

• Access and correct your personal information.
• Opt-out of marketing communications at any time.
• Request deletion of your stored personal data (subject to business and legal requirements).

Some of our third-party service providers, such as cloud storage and advertising platforms, may process your data outside of Canada. By using our services, you acknowledge that your data may be transferred internationally, and we ensure appropriate safeguards are in place.

In the unlikely event of a data breach affecting your personal information, we will notify affected users as required by law. We will take immediate steps to secure data and prevent future incidents.

To accommodate changes in our service, the technology, and legal developments, this Policy may change over time. We may add, change, or remove portions of this Policy when we feel it is appropriate to do so. Whenever we update this Policy we will change the date on the Policy to indicate when the changes were made.

For privacy-related inquiries, please contact us:

📧 Email: privacypolicy@rashmisbakery.com

📞 Phone: 905-970-0666

🏢 Address: Rashmi’s Bakery, Unit #9, 110 Pertosa Dr, Brampton, ON L6X 5E9

Updated: February 23, 2025