Pickup & Delivery Policy

• Customers must check their order at pickup or delivery to ensure the cake is in perfect condition and all details are accurate.
• Rashmi’s Bakery is not responsible for any damage to the product once the order has left our facility or delivery has completed.
• If someone else is picking up the order on your behalf, ask them to carefully check the order, including:
  • Spelling of any messages on the cake.
  • Colors and design details.
  • Total number of items in the order.
  • Any special instructions or modifications requested.
• To help them verify, you can send them a text with order details or a link to the receipt.
• It is much easier to fix any issues while the order is still at the bakery, so please double-check before leaving.

• If you choose delivery, please ensure that someone is available to receive the order. We are not liable for orders left unattended.
• In most cases, we call recipients to confirm their availability, so we are unable to send surprise gifts unless you guarantee that the recipient will be available.

• Toronto and surrounding areas have unpredictable traffic congestion. All orders will be delivered on your chosen delivery date, but we cannot guarantee an exact time.
• Delivery time window:11:00 AM – 7:00 PM.
• If you need your cake before a specific time, we strongly recommend selecting delivery for the day before.
• Our cakes stay fresh for 4-5 days in the refrigerator, so receiving them a day in advance will not affect quality.

If you have concern regarding the pickup or delivery of your order, feel free to contact us and we will try our best to work with you to resolve your concerns.