What steps should I follow to book a delivery for my order?Will I get a text or email when my delivery is on the way or has arrived?Any tips for transporting the cake or cupcakes safely if I’m picking up?Who should I contact if something goes wrong with my delivery or pickup order?Do you offer delivery services?Do I have to pick up at a set time, or can I arrive whenever I’m free?What delivery slots do you offer—including weekend, holiday, and same-day options—and which ones apply to tiered or wedding cakes?Do you deliver outside the GTA (Greater Toronto Area)?Can you send a surprise cake order without informing the recipient?What is your delivery area and how much do deliveries cost?Can you bring my order out to my car for curbside pickup?Can you deliver my cake along with flowers or other non-bakery gifts?Do you offer cash or credit on delivery (COD)?Is there a minimum order amount required for delivery?What happens if I’m not home when the delivery arrives?Do you charge a delivery fee, and how much is it?Can I pick up my order from the bakery instead of having it delivered?Can you schedule a midnight (12 AM) cake delivery for a surprise?What’s the difference between Flex and Precision delivery—and what do they cost?What happens if my delivery is late or something is missing?Do you offer delivery on weekends and public holidays?How can I find out whether you deliver to my address—and what it will cost?Do I need to order ahead, or can I simply walk in for pickup?
Any tips for transporting the cake or cupcakes safely if I’m picking up?
Bring your order confirmation, arrive on time, and we can provide a cart if needed. For transport, keep the box on a flat surface, use A/C in warm weather, and drive gently to protect your cake.
Before you leave the bakery
- Bring your order info: Have your confirmation (name + order number) ready on your phone or printed.
- Arrive on time: Aim for your chosen pickup slot. If we text that your order’s ready early, feel free to come sooner—but please arrive before closing.
- Use a cart: Our team can provide you with a cart to carry your items to the car.
Transport & handling tips
- Flat surface is king: Place the box on a level spot—the trunk floor or passenger-side footwell. Avoid car seats; their tilt can send cakes sliding.
- Clear the area: Remove loose items that could roll into or press against the box.
- Climate control: On warm days, keep the A/C on to protect frosting and whipped-cream fillings.
- Drive like cake is precious—because it is: Gentle turns, gradual stops, and no hard accelerations. Even well-structured cakes can shift if jolted.
Follow these pointers and your desserts will arrive looking as beautiful as when they left our bakery.