What steps should I follow to book a delivery for my order?Will I get a text or email when my delivery is on the way or has arrived?Any tips for transporting the cake or cupcakes safely if I’m picking up?Who should I contact if something goes wrong with my delivery or pickup order?Do you offer delivery services?Do I have to pick up at a set time, or can I arrive whenever I’m free?What delivery slots do you offer—including weekend, holiday, and same-day options—and which ones apply to tiered or wedding cakes?Do you deliver outside the GTA (Greater Toronto Area)?Can you send a surprise cake order without informing the recipient?What is your delivery area and how much do deliveries cost?Can you bring my order out to my car for curbside pickup?Can you deliver my cake along with flowers or other non-bakery gifts?Do you offer cash or credit on delivery (COD)?Is there a minimum order amount required for delivery?What happens if I’m not home when the delivery arrives?Do you charge a delivery fee, and how much is it?Can I pick up my order from the bakery instead of having it delivered?Can you schedule a midnight (12 AM) cake delivery for a surprise?What’s the difference between Flex and Precision delivery—and what do they cost?What happens if my delivery is late or something is missing?Do you offer delivery on weekends and public holidays?How can I find out whether you deliver to my address—and what it will cost?Do I need to order ahead, or can I simply walk in for pickup?
What happens if my delivery is late or something is missing?
If your order is late, missing, or incorrect, contact us right away. We’ll investigate and quickly offer a replacement, refund, or store credit to resolve the issue.
Late or missing items policy
In the rare event your order arrives outside the scheduled time window—or an item is missing or incorrect—please contact us right away. We’ll investigate immediately and take full responsibility for the mistake.
How we make it right
Depending on the situation, we’ll arrange a rapid replacement delivery, issue a refund for the missing item, or provide store credit for a future order. Our goal is simple: no customer should be left unhappy, and we’ll work quickly to correct any issue to your satisfaction.